Average Reviews:
(More customer reviews)I ordered this Lumex Multi-Position Open Padded Raised Toilet seat as it said "fits most toilets" but unfortunately it didn't fit mine. I contacted MedexSupply for return information and was told that because the package was opened - they wouldn't take it back. I explained that I had to open the package to find out if it fit the toilet - and their return policy (posted on Amazon.com) did not state that there were 'certain' products that could not be returned if opened - it allowed for all products in good condition to be returned. I rec'd the package on a Saturday, and contacted them the following Monday for RA # - product still in original package. In spite of all this they still refuse to provide return authorization. I contacted my bank and was told they would reverse the charges. I contacted Amazon.com and they will investigate - and may refund the entire charge for me. This whole situation is horrible - it is very deceptive for a company to offer you a product that may or may not fit your toilet, tell you that they will take itback, and then tell you a different story when you call for return information. This product cost me $74.00 - I will have the charges reversed and I will file complaints about deceptive business practices with BBB. BEWARE OF THERE DECEPTIVE RETURNS POLICY Lumex Multi-Position Open Padded Raised Toilet
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Product Description:
Multi-position Open Padded Raised Toilet Unique open seat promotes patient independence and facilitates perineal cleaning and bowel training. Features: Front opening is 4 " wide Seat can be rotated to from front to either side or rear mounting for maximum access to perineal area Thick, heat-sealed padded seat is ideal for patients with circulatory problems or patients who need additional comfort Angle and height are adjustable to maximize comfort and reduce bending and patient effort required Comes complete with four heavy duty VersaGuard coated locking brackets. Fits most toilets Optional Extra-Wide Bracket (6499A), and Standard Locking Brackets (6495A) are available for extra-wide toilet bowls and are sold separately 300 lb. maximum weight capacity Lifetime limited warranty Specifications: 16" Seat Width 16" Seat Depth 6" - 7 1/2" Seat Height Range 300 lb Weight Capacity Important Note: The Raised Toilet and Extra Wide Brackets are Sold Separately. Extra Wide Brackets must be purchased in a pack of 4 to replace the original brackets which come standard with the unit.
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